Refund policy
Return & Refund Policy
At The Mix, we want you to shop with confidence. Please review our return and refund policy below to understand how returns are handled.
Returns Eligibility
We offer a 14-day return window, which means you have 14 days from the date you receive your item to request a return.
To be eligible for a return:
- Items must be unused, unworn, and in the same condition as received
- All original tags, labels, and packaging must be intact
- Proof of purchase (order confirmation or receipt) is required
Items returned without prior approval will not be accepted.
How to Request a Return
To initiate a return, please contact us with your order number and reason for return:
📧 Email: customerservice@persianasretail.com
📞 Call or WhatsApp: +234 809 045 9037
If your return request is approved, we will provide instructions on how and where to send the item.
Return Shipping & Handling Costs
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Customer-Initiated Returns
If a return is due to a change of mind, size preference, or style preference (for example, ordering a size L and later preferring a size M), the customer will be responsible for all return and re-delivery shipping costs. -
The Mix Error or Damaged Items
If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery. In such cases, The Mix will cover the return logistics and resolve the issue promptly.
Non-Returnable Items
The following items are not eligible for return or refund:
- Sale or discounted items
- Gift cards
- Items showing signs of wear, use, or damage after delivery
Exchanges
We currently do not offer direct exchanges.
If you would like a different size or item, please return the original item (subject to approval) and place a new order once the return is confirmed.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
- Approved refunds will be processed to the original payment method
- Refunds are issued within 7–14 business days after approval
- Please note that bank processing times may vary
If you have not received your refund after 14 business days from approval, please contact us via:
📧 customerservice@persianasretail.com
📞 Call or WhatsApp: +234 809 045 9037