Shipping policy
Shipping Information
At The Mix, we strive to process and dispatch orders as quickly as possible. Once your order is confirmed and payment has been successfully received, items are shipped via our trusted logistics partners.
Delivery Timelines
- Orders within Lagos: 1–4 working days
- Orders outside Lagos (Nigeria): 3–7 working days
- International orders: 5–10 working days
Please note that delivery timelines may be extended during peak periods such as sales events, public holidays, or new collection launches. We appreciate your patience and will keep you informed should any delays occur.
Shipping Rates
Shipping fees are calculated based on the destination of your order and will be displayed clearly at checkout. We offer competitive rates for both domestic and international deliveries.
International Shipping Notice
For international customers, please note that all orders ship from Nigeria and may be subject to customs duties or import taxes upon arrival. These charges are determined by your local customs authority and are the responsibility of the customer.
The Mix is not liable for any customs fees, and refused or unclaimed packages will not be eligible for a refund.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and instructions. You can also log in to your account on our website at any time to monitor the status of your delivery.